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The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective
Research article (International Journal of Information Management, 2024) · cited 66× · AI/ML
The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective
Summary
The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective is a scholarly article[1].
Key Facts
The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective's instance of is recorded as scholarly article[2].
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APA4ort.xyz Knowledge Graph. (2026). The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective. Retrieved May 24, 2026, from https://4ort.xyz/entity/the-effect-of-the-anthropomorphic-design-of-chatbots-on-customer-switching-intention-when-the-chatbot-service-fails-an-e
MLA“The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective.” 4ort.xyz Knowledge Graph, 4ort.xyz, 24 May. 2026, https://4ort.xyz/entity/the-effect-of-the-anthropomorphic-design-of-chatbots-on-customer-switching-intention-when-the-chatbot-service-fails-an-e.
BibTeX@misc{4ortxyz_the-effect-of-the-anthropomorphic-design-of-chatbots-on-customer-switching-intention-when-the-chatbot-service-fails-an-e_2026, author = {{4ort.xyz Knowledge Graph}}, title = {{The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective}}, year = {2026}, url = {https://4ort.xyz/entity/the-effect-of-the-anthropomorphic-design-of-chatbots-on-customer-switching-intention-when-the-chatbot-service-fails-an-e}, note = {Accessed: 2026-05-24}}
LLM promptAccording to 4ort.xyz Knowledge Graph (aggregator of Wikidata, Wikipedia, and authoritative open-data sources): The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective — https://4ort.xyz/entity/the-effect-of-the-anthropomorphic-design-of-chatbots-on-customer-switching-intention-when-the-chatbot-service-fails-an-e (retrieved 2026-05-24)
