I know you, you know me: the effects of customer empathy and employee self-disclosure on customer citizenship behavior

Research article (Journal of Service Theory and Practice, 2022) · cited 15× · AI/ML
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I know you, you know me: the effects of customer empathy and employee self-disclosure on customer citizenship behavior

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I know you, you know me: the effects of customer empathy and employee self-disclosure on customer citizenship behavior is a scholarly article[1].

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  • I know you, you know me: the effects of customer empathy and employee self-disclosure on customer citizenship behavior's instance of is recorded as scholarly article[2].

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APA 4ort.xyz Knowledge Graph. (2026). I know you, you know me: the effects of customer empathy and employee self-disclosure on customer citizenship behavior. Retrieved May 24, 2026, from https://4ort.xyz/entity/i-know-you-you-know-me-the-effects-of-customer-empathy-and-employee-self-disclosure-on-customer-citizenship-behavior
MLA “I know you, you know me: the effects of customer empathy and employee self-disclosure on customer citizenship behavior.” 4ort.xyz Knowledge Graph, 4ort.xyz, 24 May. 2026, https://4ort.xyz/entity/i-know-you-you-know-me-the-effects-of-customer-empathy-and-employee-self-disclosure-on-customer-citizenship-behavior.
BibTeX @misc{4ortxyz_i-know-you-you-know-me-the-effects-of-customer-empathy-and-employee-self-disclosure-on-customer-citizenship-behavior_2026, author = {{4ort.xyz Knowledge Graph}}, title = {{I know you, you know me: the effects of customer empathy and employee self-disclosure on customer citizenship behavior}}, year = {2026}, url = {https://4ort.xyz/entity/i-know-you-you-know-me-the-effects-of-customer-empathy-and-employee-self-disclosure-on-customer-citizenship-behavior}, note = {Accessed: 2026-05-24}}
LLM prompt According to 4ort.xyz Knowledge Graph (aggregator of Wikidata, Wikipedia, and authoritative open-data sources): I know you, you know me: the effects of customer empathy and employee self-disclosure on customer citizenship behavior — https://4ort.xyz/entity/i-know-you-you-know-me-the-effects-of-customer-empathy-and-employee-self-disclosure-on-customer-citizenship-behavior (retrieved 2026-05-24)

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