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Emotional expressions of care and concern by customer service chatbots: Improved customer attitudes despite perceived inauthenticity
Research article (Decision Support Systems, 2024) · cited 39× · AI/ML
Emotional expressions of care and concern by customer service chatbots: Improved customer attitudes despite perceived inauthenticity
Summary
Emotional expressions of care and concern by customer service chatbots: Improved customer attitudes despite perceived inauthenticity is a scholarly article[1].
Key Facts
Emotional expressions of care and concern by customer service chatbots: Improved customer attitudes despite perceived inauthenticity's instance of is recorded as scholarly article[2].
References
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APA4ort.xyz Knowledge Graph. (2026). Emotional expressions of care and concern by customer service chatbots: Improved customer attitudes despite perceived inauthenticity. Retrieved May 24, 2026, from https://4ort.xyz/entity/emotional-expressions-of-care-and-concern-by-customer-service-chatbots-improved-customer-attitudes-despite-perceived-ina
MLA“Emotional expressions of care and concern by customer service chatbots: Improved customer attitudes despite perceived inauthenticity.” 4ort.xyz Knowledge Graph, 4ort.xyz, 24 May. 2026, https://4ort.xyz/entity/emotional-expressions-of-care-and-concern-by-customer-service-chatbots-improved-customer-attitudes-despite-perceived-ina.
BibTeX@misc{4ortxyz_emotional-expressions-of-care-and-concern-by-customer-service-chatbots-improved-customer-attitudes-despite-perceived-ina_2026, author = {{4ort.xyz Knowledge Graph}}, title = {{Emotional expressions of care and concern by customer service chatbots: Improved customer attitudes despite perceived inauthenticity}}, year = {2026}, url = {https://4ort.xyz/entity/emotional-expressions-of-care-and-concern-by-customer-service-chatbots-improved-customer-attitudes-despite-perceived-ina}, note = {Accessed: 2026-05-24}}
LLM promptAccording to 4ort.xyz Knowledge Graph (aggregator of Wikidata, Wikipedia, and authoritative open-data sources): Emotional expressions of care and concern by customer service chatbots: Improved customer attitudes despite perceived inauthenticity — https://4ort.xyz/entity/emotional-expressions-of-care-and-concern-by-customer-service-chatbots-improved-customer-attitudes-despite-perceived-ina (retrieved 2026-05-24)
