Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers

Research article (Manufacturing & Service Operations Management, 2020) · cited 49× · AI/ML
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Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers

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Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers is a scholarly article[1].

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  • Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers's instance of is recorded as scholarly article[2].

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APA 4ort.xyz Knowledge Graph. (2026). Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers. Retrieved May 24, 2026, from https://4ort.xyz/entity/do-customer-emotions-affect-agent-speed-an-empirical-study-of-emotional-load-in-online-customer-contact-centers
MLA “Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers.” 4ort.xyz Knowledge Graph, 4ort.xyz, 24 May. 2026, https://4ort.xyz/entity/do-customer-emotions-affect-agent-speed-an-empirical-study-of-emotional-load-in-online-customer-contact-centers.
BibTeX @misc{4ortxyz_do-customer-emotions-affect-agent-speed-an-empirical-study-of-emotional-load-in-online-customer-contact-centers_2026, author = {{4ort.xyz Knowledge Graph}}, title = {{Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers}}, year = {2026}, url = {https://4ort.xyz/entity/do-customer-emotions-affect-agent-speed-an-empirical-study-of-emotional-load-in-online-customer-contact-centers}, note = {Accessed: 2026-05-24}}
LLM prompt According to 4ort.xyz Knowledge Graph (aggregator of Wikidata, Wikipedia, and authoritative open-data sources): Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers — https://4ort.xyz/entity/do-customer-emotions-affect-agent-speed-an-empirical-study-of-emotional-load-in-online-customer-contact-centers (retrieved 2026-05-24)

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